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Elements and Performance Criteria

1. Describe human error and error management
   • Differences between errors and violations are identified
2. Factors contributing to errors are identified
3. Principles for error prevention, reduction, detection, recovery and tolerance are described
4. Factors contributing to violations are identified
5. Fair and just culture principles are described
6. Identify factors that impact on human performance
   • Individual capabilities and limitations that impact on human performance are identified
7. Factors relating to the organisation and wider system that impact on human performance are identified
8. Factors relating to interaction with others that impact on human performance are identified
9. Factors relating to how the design and operation of plant, equipment and technology can impact on human performance are identified
10. Factors relating to rules and procedures that impact on human performance are identified
11. Factors relating to work environment that impact on human performance are identified
12. Identify methods for creating work environments that support human performance
    • Principles of human-centred design are described
13. Strategies and methods for creating work environments and systems of work that reduce the potential for errors and improve human performance are identified
14. Circumstances where human factors expertise is required are identified
15. Benefits of applying human factors knowledge are described
16. Human factors compliance requirements are identified in accordance with relevant safety management systems

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include: describing principles of human error identifying and explaining strategies for managing relevant factors that impact on human performance identifying human performance limitation that affect work performance identifying impact of factors relating to the organisation and wider systems in which people work on human performance identifying impact of individual capabilities and limitations identifying impact of interaction with others including: communication on human performance group dynamics on human performance supervision on human performance team coordination on human performance team experience on human performance identifying impact of rules and procedures on human performance identifying impact of the design and operation of plant and equipment including technology, vehicles, tools, rollingstock and infrastructure on human performance identifying impact of the work environment including workspace, weather and surrounds on human performance and giving consideration to design, usability, comfort and suitability.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of: fair and just culture principles human centred design principles/human factors principles impact of factors relating to the organisation and wider systems in which people work on human performance impact of individual capabilities and limitations including: cognitive factors on human performance demographic factors on human performance including age, gender and mobility individual differences physical factors on human performance physiological factors on human performance psychological factors on human performance impact of interaction with others including: communication on human performance group dynamics on human performance supervision on human performance team coordination on human performance team experience on human performance impact of plant and equipment including technology, vehicles, tools, rollingstock and infrastructure on human performance including consideration of design, usability, reliability and suitability impact of rules and procedures on human performance including consideration of design, usability and suitability impact of work environment including workspace weather and surrounds on human performance including consideration of design, usability, comfort and suitability recognising how leaders can influence human performance through: the design of work schedules planning of work fostering an appropriate authority gradient concept quality of supervision and feedback including actively managing unsafe behaviours for example, short cuts/work arounds leadership and culture safety awareness including principles of human error.

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